Webinar

Discover How a Rapid Growing Business Regained Focus

As organisations grow, informal collaboration starts to break down: too many new faces, no clear go-to for information, and decision-making becomes a mystery. This was the challenge for a rapidly expanding business with an insatiable appetite for new features, sometimes with chaotic consequences. Discover how Flight Levels and Kanban helped create clarity, enabling teams to focus on what truly mattered and deliver value quickly and predictably. This real-life case study shows how the right environment can unlock people's potential and drive meaningful progress when it's needed most!

In this webinar our fellow, Russell Hill shares the journey of an online legal services company that experienced a major outage – a ‘black week’ – due to rapid growth and technical debt. Through a series of foundational workshops and visualisation techniques, the company was able to enhance transparency, improve coordination, and reduce outages to virtually zero within a few months.

Recorded: March 28, 2025

Key Takeaways

  • Challenges of Rapid Growth: Learn how the company struggled with collaboration, transparency, and technical debt as it scaled from 50 to 350 employees in just three years.

  • The Power of Visualisation: See how visualising work and creating focus helped the company prioritise and complete projects more effectively.

  • Agile Interactions: Discover how repurposing existing meetings and fostering natural collaboration led to better decision-making and collective problem-solving.

  • Measuring Progress: Understand the importance of tracking both planned and unplanned work, and how this helped the company become more predictable.

  • Continuous Improvement: Learn about the five activities – visualise, create focus, establish interactions, measure progress, and improve – that drove the company’s evolution and success.

Why This Matters?

Rapid growth can turn collaboration into chaos – too many voices, unclear priorities, and decisions lost in the noise. This webinar reveals how a scaling business turned crisis into clarity using Flight Levels and Kanban, proving that the right focus and visualisation can restore control, reduce outages to near zero, and unlock your team’s potential – even under pressure. If your organisation is struggling to keep up with its own success, this is your roadmap to predictable, high-impact delivery.

About the Presenter

With more than three decades in the industry, Russell Hill offers a wealth of expertise in Flight Levels Coaching and Kanban training. His experience includes senior roles such as CTO at MSN Australia and engagements with consulting firms like McKinsey. Comfortable in environments ranging from large corporations to small startups, Russ thrives across the business spectrum. Outside of work, he enjoys spending time in the mountains with family, travelling and cooking up a storm in the kitchen!